— Frequently asked
Questions, answered.
If you don't see your question here, message us on Messenger or use the contact form.
How long does delivery take?
Inside Dhaka: 5 days from the date of order. Outside Dhaka: 10 days. We source from authorized retailers worldwide and shipping clears Bangladesh customs before reaching your door. Order tracking once your order ships.
Are the products authentic?
100%. We only source from authorized retailers and brand-direct channels. Every product has its original packaging, tags, batch codes, and serial numbers where applicable.
What payment methods do you accept?
Through SSLCommerz: bKash, Nagad, Rocket, Visa, Mastercard, Amex, DBBL Nexus, UnionPay, Diners, Q-cash, TakaPay, tap, Upay, OK Wallet, Islami Bank M-Cash, MeghnaPay, CityTouch, Cellfin, EBL SKY, internet banking from major Bangladesh banks, and e-wallets including Pathao Pay, STPay, iPay, Dmoney, and Google Pay - plus EMI from three to thirty-six months on supported cards (interest rates are set by your bank, not by us).
How much is shipping?
FREE shipping on orders over BDT 3,000. Below that, it is a flat BDT 500 standard, or BDT 1,000 for heavy items (flagged on the product page). No surprises at checkout.
Can I return or exchange?
All sales are final. See our Refund & Cancellation Policy for the narrow damaged-on-arrival window.
What if my item doesn't fit?
Please consult the size chart on each product page before ordering. We don't offer sizing returns or exchanges.
Do you have a physical store?
Not yet. We're online-first. Our operations team is in Chattogram and you can always reach us on Messenger for any concern.
How does the referral program work?
Share your unique referral link. Your friend signs up and places their first order - they get BDT 200 off, you get BDT 250 added to your voucher wallet. Vouchers expire after 90 days. Up to four stack on one order.