— Last updated: June 2026
Refund & Cancellation Policy
Please read this policy carefully before completing your purchase. By placing an order with niyejao you accept the terms below.
All sales are final
We do not offer refunds, returns, or exchanges once an order has been placed and paid for through our payment gateway. By completing checkout you confirm that you have reviewed the product details (brand, size, colour) and accept the item as ordered.
Cancellations
If an order has not yet shipped, you may request cancellation within 2 hours of placing the order by emailing Niyejao.team@gmail.com with your order ID. After dispatch, cancellation is not possible.
Damaged on arrival
If the courier delivers a visibly damaged package, refuse delivery and email Niyejao.team@gmail.com with photographs of the parcel and your order ID within 24 hours of the delivery attempt. We will determine a remedy on a case-by-case basis at our sole discretion. This is not a refund right.
Contact
For any questions about this policy, contact us at Niyejao.team@gmail.com or through the form on our contact page.